Frequently Asked Questions
Menu & Ingredients
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We are currently working on a detailed allergen and nutritional guide. If you have any specific dietary concerns, feel free to reach out to our team for assistance.
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Yes! Our entire menu, including deli meats and beef bacon, is halal. We do not use any non-halal ingredients, and if marshmallows are ever included in our products, they will always be vegan.
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At this time, we do not have gluten-free options. While some ingredients may not contain gluten, all products are prepared in a shared kitchen, and cross-contact is possible.
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Yes! We offer oat and almond milk alternatives for all of our drinks.
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We use ciabatta for our sandwiches and brioche buns for our breakfast sandwiches.
Ordering & Customization
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Simplicity is key. We offer small and large sizes to make ordering easier for both customers and our team while maintaining consistency in flavour and quality.
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Yes! Most of our menu items are customizable, from drinks to sandwiches and bowls. Add or remove ingredients to create something that fits your taste.
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We want you to love what you order. If your item didn’t meet your expectations, we’d be happy to replace it with something else. Please reach out to us through our contact page
Note: For shelf items like espresso beans, unopened packages can be returned. -
Yes! Our cookies are freshly made in small batches throughout the day, with new batches coming out about every 20 minutes. They are always served warm.
Purchasing & Rewards
Catering & Delivery
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Yes! Our catering menu is coming soon. If you have specific inquiries, please reach out to us through our contact page.
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Yes! You can place a pickup order through our online ordering page. For delivery, we are available on Uber Eats, SkipTheDishes, and DoorDash. We are also working on launching an in-house delivery service soon.
Store Hours & Business Information
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Our store hours are 8 AM – 9 PM daily. However, we recommend checking our Google business listing for any updates.
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We are working towards franchising and are accepting inquiries. If you are interested in partnering with us and believe you are a great fit, please apply at browned.ca/franchise.
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We’d love to hear from you! Please reach out through our contact page.
For any additional questions, feel free to Contact us.